Frequently Asked Questions

  • What Is the Difference Between Home Care & Home Health?

    Yes. Home health covers medical assistance such as wound care, illness monitoring, and even physical therapy. This type of service is provided by a registered nurse or some type of medical worker that has been specific trained to offer licensed care.

    In comparison, home care covers more basic, daily needs of individuals. This includes all non-medical support like assistance with bathing, getting dressed, and light housekeeping. In general, home care agencies are there to help make a senior’s life more comfortable, whether that be through preparing meals, doing the laundry, or providing medication reminders. Home care services can even include companionship, transportation, and errand help.

  • What Types of Services Do You Offer?

    At HomeWell, we are proud to provide a comprehensive range of in-home senior care. We offer hourly personal care, companionship services, live-in care, and various other support services for elderly individuals. When you come to us for service, we work with you to create a custom care solution for your loved one. Overall, our services are designed to help your loved one stay in the comfort of their own home for as long as possible.

  • What Are HomeWell’s Hours of Operations?

    Our office is open Monday through Friday, from 9:00 a.m. to 5:00 p.m. These hours are subject to change on major holidays. If you do need to speak with someone after these hours, we keep our phone lines open 24 hours a day, 7 days a week, 365 days a year, so do not hesitate to give us a call.

  • How Much Will it Cost for Home Care?

    Since HomeWell offers such a diverse range of services, our prices can vary depending on your unique situation. Our goal is to offer the best value and most comprehensive home care available for seniors. We keep our personalized care solutions affordable so that they are cost-effective for individuals and their families. We perform an assessment to ensure that you are setting up only the services your elderly loved one needs. We even utilize an innovative tool to help calculate the fewest number of hours needed to meet seniors’ care needs. Also, as each of our offices are independently owned and operated, rates may vary per location.

  • Can You Accept Long-Term Care Insurance?

    We aim to work with our clients to ensure they are getting the care they need for a reasonable price. In most cases, we can accept long-term care insurance. Keep in mind, however, that this will depend on the extent of and type of service needed. Not all services may be covered under your specific policy. Our staff is more than happy to help you determine what will be covered and provide support with getting reimbursement from your insurance company. Give us a call to get assistance!

  • Does HomeWell Have an Hourly Minimum for Service?

    In most cases, yes. This will depend on the type of service you have scheduled. If you would like to learn more about our specific hourly minimums, reach out to us today!

  • Is Your Company Licensed, Bonded, & Accredited ?

    Yes! We make sure that all of our HomeWell offices are fully licensed, bonded, and accredited according to their area’s specific requirements. We do this because we believe it is crucial that all providers have the right qualifications and necessary coverage to provide the superior level of care and service we are known for.

  • What Is Your Cancellation Policy for Senior Care?

    We understand that situations can change, including care needs. That is why we strive to make our services extremely flexible. If you need to cancel your services or a schedule shift, we work with you to make it happen! There is no obligation to schedule our services for a specific period or number of days. Have questions about this? Call us today to learn more.

  • Do You Really Guarantee 100% Satisfaction?

    HomeWell takes pride in being a leader in senior care throughout the U.S. and Canada. More importantly, we want to make sure that our clients are 100% satisfied with the level of care, assistance, and service we provide. If you aren’t happy with our services for any reason, please give us a call to learn more about our satisfaction guarantee.

  • Do Personal Assistants Undergo Screening & Training?

    We understand how important it is to ensure our clients safety and security. That is why we never hire a personal assistant we wouldn’t feel confident letting into our own homes! All of our personal assistants and administrative staff members must undergo thorough pre-employment screening. This goes far beyond your standard interviews with references! We make sure to always conduct nationwide background and criminal checks. We also check out immigration status, identity, and require competency testing. Once an employee is hired, they go through extensive training to ensure they provide the best possible service.

  • Do I Pay the Personal Assistant Directly?

    You never have to worry about paying individual personal assistants for services. HomeWell’s personal assistants are all considered our employees, which means the payment process is kept as simple as possible. We handle all of the administrative, billing, and tax concerns that come with the employment process and make sure you get a convenient payment option to keep matters easy for you.

Live Life to
the Fullest
with LEAP TM

Our Life Enrichment Activities Program will help improve your quality of life, no matter what your limitations are.

Find Out How

Why HomeWell?

  • Licensed, Bonded,
    & Insured

  • Available 24
    Hours Every Day

  • Same Day
    Staffing Available

  • Client Satisfaction
    Guarantee

  • Cost Effective
    Solutions

The Heart's not just
 in the Logo, it's in Everything We Do!

  • “The caregivers provided a warm safe environment for my father so he could stay in his home.”

  • “We have had HomeWell Senior Care exclusively for over a year now and we couldn’t be happier.”